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system, and order data. Yahoo! automatically collects order information but
may only use this information in the aggregate. If you accessed this store
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about your shopping experience. Please see the
Yahoo! Privacy Policy for more
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Privacy: Cartoon Fans Club does not share your information with anyone else. Period.
We are an affiliate of Fans Club which has been in business for 6 years now and our
goal is to help the Cartoon and Sports fans to bring their favorite characters
and teams to their daily lives. We specialize in distribution of licensed sports and cartoon watches, clocks, bags, backpacks, novelty telephones, talking lamps, tshirts, cell phone faceplates, caps,
bedding sheets, comforters, shower curtains, towels and bath accessories... We strive to be your
one-stop shop for hard to find sports and cartoon licensed novelty gifts and products.
Shipping: Most orders are shipped in 48hrs from the date of your
order. For out of stock merchandise we strive to email you the approx ship to
date or status update within 48hrs. For customers who feel more time urgency,
please make an effort to contact us after the order is placed to make sure the
order is processed right away. For a table of shipping charge summary,
please go to Shipping FAQ
Cancellation Policy:
Once order is placed any cancellation needs to be made by phone and there will
be a 10% cancellation fee deducted from refund to cover the cost of banking and
handling. Once the package is packing and shipping it can no longer be
canceled till item is received and returned.
Error Claims:All claims, including but not limited to shipping error or product defects need to be made within 10 days of receipt of goods.
RETURN POLICY:
Product and package needs to be returned in its original condition at your cost
within 15 days of receipt for refund. Shipping and handling, and tax are not refundable, and where the actual cost of shipping is higher than the s/h paid, the higher cost will be deducted from the refund. There is a 20% restocking fee for all returns to cover the administration cost (No exceptions)
Customers who made payment using
American Express, have a
90 day Return Protection plan which American Express will refund the
purchase price up to $ 300.00 per item.
To learn more. Or to
speak with Amex Return
Protection representative, please call 1-800-297-8019.
Defective and damaged items needs to be claimed within 10 days and returned for exchange of the same item within 15 days. Customer pay for the shipping cost to send it back and we will pay for the shipping cost of sending the exchange unit. Although we select carefully our suppliers to strive for the highest
customer satisfaction as we can. There is no guarantee that everything will work
as they are designed 100% of the time. Fans Club does not offer or imply
any extension to the original manufacturer's warranty. For quality flaw or
warranty issues, please refer to each products warranty book and contact the
manufacturer directly to have the item repaired or replaced. **PS: By the way,
American Express customers also benefit from warranty extension for 1 additional
year (Purchase Protection Plan). Learn more about the
card benefits, or apply for your Amex card today!
Payment methods:
We charge a $ 25.00 reprocessing fee for returned checks, bank sales
receipt inquiries, or chargebacks. Please make checks payable to Fans Club, and mail to 15370
Fairfield Ranch Rd, Suite# E, Chino Hills, CA 91709. U.S.A
Our bank processes
credit cards issued by banks in the following countries only:
Australia, Belgium, Canada, Denmark, Finland, France, Germany,
Ireland, Italy, Japan, Republic of Korea, Mexico,
Netherlands, New Zealand, Norway, Portugal, Spain, Sweden,
Switzerland, the United Kingdom (England, Northern Ireland, Scotland,
and Wales), and the United States (including U.S. protectorates)
For customers from any countries not on the list above, we recommend you to
use a bank cheque, or Western Union,
For Western Union, please send it to:
Frank Houng c/o Fans Club
15117 Calle Verano
Chino Hills, CA 91709
U.S.A
Please email us the control number once transfer is complete.

Big & Little, Inc 15370 Fairfield Ranch Rd, Suite# E, Chino Hills, CA 91709 Tel (909)393-0656 Mon-Fri 8:30am-1:00pm PST
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